operations and customer service recruitment agency
the people who keep the company running, hired in under 26 days.
We combine our data, our sector experts and our AI algorithms to hand your role to the headhunter who makes the most placements in that field, from customer success manager to head of operations.
- no setup fees, pay on hire
- guaranteed replacement
- hire signed in under 26 days
they hire their operations teams with muzzo
how it works
you only pay if you hire
01
you describe the role
Using the form above: the role, your company, your sector. The rest is scoped in your first conversation with the Muzzo team.
02
our data picks the headhunters
Our AI picks those with the most placements in this role, from more than 2,500 selected headhunters.
03
you meet the best profiles
Approached and qualified by headhunters who specialise in operations. You choose who you meet.
04
you hire, then you pay
Not before. If your new hire leaves within 3 months, we restart the search at no cost.
they hired with muzzo
Muzzo's strength is the diversity of its recruiters: there is always someone listening to our needs.
With Muzzo, I get the reactivity of a marketplace and the quality of a search firm.
let's talk about your role
Antoine and the Muzzo team help you scope your role and choose the right headhunters. Describe your role in the form: we'll call you back to discuss it.
Antoine GigomasCEO and co-founder of Muzzo
one last question?
You set the fee for each role, between 5 and 30%. You only pay it once the person is hired. No fixed fees, no deposit. If you don't hire, you pay nothing. The Muzzo team helps you choose the right amount.
You have a double guarantee. If your new hire leaves within 3 months, we restart the search at no cost. If we don't find a replacement within 4 months, we refund 50% of the fees. On average, 94% of new hires are still in post after 3 months.
Click “get started” and describe your role in two steps. The Muzzo team gets back to you to refine the need. Then the headhunters who make the most placements in that field get to work. Launching is free, with no exclusivity.
operations headhunters are ready to start
A hire signed in under 26 days. You only pay when you hire.
the reality
you mostly notice these roles when they are empty
your clients notice a departure right away
A customer success manager who leaves means clients with no contact. An understaffed sales admin team means late orders. These roles cannot wait for months.
the best people are rarely looking
A good office manager or sales admin manager matters to their employer, who does everything to keep them. You have to go and find them, not wait for them to apply.
the title doesn't tell you the job
“Ops manager” covers very different roles from one company to the next: support, billing, logistics, internal tools. The headhunter starts from your actual tasks, not from the job ad title.
the roles
the operations and customer service profiles our headhunters go after for you
From customer support to operations leadership, each role goes to a headhunter who knows that job.
customer success manager
The customer success manager looks after clients after signature: onboarding, renewal, account growth. In software, they protect recurring revenue.
already hired via muzzo
ops manager and customer operations manager
The ops manager keeps the machine running: processes, tools, metrics, the link between teams. It is often the first organisational role in a growing company.
already hired via muzzo
office manager
The office manager runs the office, everyday purchasing, the arrival of new hires and part of the admin. In an SME, they handle a bit of everything.
already hired via muzzo
sales administration officer and manager
Sales administration handles orders, invoicing and reminders. A solid sales admin team means orders delivered and invoices paid on time.
already hired via muzzo
customer service representative and account handler
The account handler answers clients, settles disputes and escalates problems. It takes patience and a sense of service.
already hired via muzzo
support consultant
The support consultant helps clients use your software or your product. They must know the tool as well as the client does.
already hired via muzzo
executive assistant and administrative assistant
The executive assistant organises the executive's calendar, travel and files. A good assistant saves them hours every week.
already hired via muzzo
head of operations
The head of operations structures the whole organisation: support, logistics, operational finance. They report to the chief executive.
already hired via muzzo
the method
one headhunter per role, from support to operations leadership
We have tracked every headhunter since November 2020, on three criteria: how many hires they make, the quality of their profiles, their speed.
you describe the role
You fill in the form, then we talk it through: the actual tasks, the tools, the languages, the salary. You set the fee, between 5 and 30%.
we choose the headhunters
From more than 2,500 selected headhunters, we keep those who make the most placements in your field.
you meet the right profiles
The headhunters approach and check every profile. You receive few CVs, but people who have already held this type of role.
you only pay if you hire
Nothing to pay upfront. No fixed fees, no deposit.
hiring in operations and customer service: what you need to know
why use an operations and customer service recruitment agency?
Operations roles are the ones you notice when they are empty: orders stuck, customers left waiting, invoices late. An operations and customer service recruitment agency fills them fast, with people who have already done the same job.
The best customer success managers, sales admin leads and office managers are employed and do not browse job ads. A headhunter knows them, calls them, and checks that they have handled the same volume and the same tools as you before introducing them.
customer success, sales admin, customer service: define the role
These jobs look alike on paper and differ in practice. A customer success manager makes software customers succeed and renew. A sales administration lead runs the chain from order to delivery to invoice. A customer service representative handles day-to-day requests, often against response-time targets.
Before the search, pin down three things: the portfolio or volume to handle, the tools in place (CRM, ERP, ticketing) and the working language. They decide which profile to look for far more than the job title does.
hiring bilingual profiles and support roles
A customer service team that answers in English, German or Spanish narrows the field considerably. The headhunter checks language level in the interview, in the language of the role, rather than trusting the CV.
Support roles follow the same logic. According to Dares, the French labour ministry's statistics office, some administrative jobs such as executive assistants were still under strong or very strong hiring pressure in 2024, among the thirty occupations employing the most people. An executive assistant who already knows your kind of company rarely answers a job ad.
hiring an ops manager or head of operations as you grow
In a growing company, the ops manager builds what is missing: tools, dashboards, coordination between teams. The head of operations runs several of those projects and reports to leadership. The first executes a plan, the second designs it.
Getting the level wrong is costly: someone too junior is overwhelmed by growth, someone too senior gets bored in a small company. The headhunter sets the level with you at the brief, then looks for people who have lived through the same growth stage.
how much does it cost to hire an operations profile with Muzzo?
Most agencies charge a percentage of the new hire's gross annual salary, sometimes with a deposit when the search starts. With Muzzo, you set the fee, between 5 and 30%, and you only pay it on hire. No deposit, no fixed fees, and getting started is free, with no exclusivity.
If the new hire leaves within 3 months, we restart the search at no cost. If no replacement is found within 4 months, we refund 50% of the fee. On average, a Muzzo hire is signed in 26 days, from brief to signature.
your questions about hiring in operations and customer service
On average, a Muzzo hire takes 26 days, across all roles, over the last 12 months. For an operations role, the timing depends mostly on the level, the languages required and your clients' sector. The Muzzo team gives you an estimate from your first conversation.
Yes. Many customer service and sales admin roles require English, German or another language. Say so in the form: the role goes to headhunters who have already placed this type of profile.
The ops manager runs the processes day to day. The head of operations decides on the organisation and leads several teams. The first conversation is there to settle the right level, before the search starts.
Because the best ones aren't looking. A job ad draws a lot of replies, but few people who have already held this role in a company like yours. The headhunter goes after those, and you only pay if you hire.